Return Policy

Last Updated: October 31, 2025

1. Overview

At Pinnaclerrrestor, we are committed to providing high-quality 3D modeling courses and educational content. We want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returns, refunds, and course access.

2. Digital Products and Online Courses

Due to the digital nature of our 3D modeling courses and educational content, and the fact that they can be downloaded, accessed, or viewed immediately upon purchase, we have the following refund policy:

2.1 Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on all our courses. If you are not satisfied with your purchase, you may request a full refund within 14 days of your purchase date, provided you have not completed more than 25% of the course content.

2.2 Technical Issues

If you experience technical issues that significantly affect your ability to access or use our courses, and our technical support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund beyond the 14-day period. Please contact our support team at [email protected] to report any technical issues.

2.3 Course Updates and Access Duration

Most of our courses come with lifetime access, meaning you will continue to have access to the course materials and any future updates for as long as the course exists on our platform. Some specialized courses or subscription-based offerings may have limited access periods, which will be clearly stated on the course sales page before purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your Pinnaclerrrestor account
2. Navigate to "My Courses" or "Purchase History"
3. Select the course you wish to receive a refund for
4. Click on the "Request Refund" button
5. Complete the refund request form, providing a reason for your request

Alternatively, you can email our support team at [email protected] with your refund request, including your order number and the reason for the refund.

4. Refund Processing

Once your refund request has been approved:

• Your refund will be processed within 5-7 business days
• The refund will be issued to the original payment method used for the purchase
• Your access to the course will be revoked once the refund is processed
• Depending on your payment provider, it may take additional time for the refund to appear in your account

5. Non-Refundable Items

The following purchases are not eligible for refunds:

• Courses where more than 25% of the content has been accessed or completed
• Courses purchased more than 14 days prior to the refund request (except in cases of unresolved technical issues)
• Bundle discounts or special promotional offers marked as "non-refundable"
• Personalized mentoring sessions that have already taken place

6. Course Cancellation by Pinnaclerrrestor

In rare cases, we may need to cancel or discontinue a course. If this happens:

• You will be notified via email
• You will receive a full refund for the cancelled course
• When possible, we will offer alternative courses or solutions

7. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.

8. Contact Us

If you have any questions about this Return Policy or would like to discuss a refund, please contact us at:

Pinnaclerrrestor
87 Collins Street, Melbourne VIC 3000, Australia
Email: [email protected]
Phone: +61 8 2521 7434